Returns &
Refunds

We want customers to receive what they ordered and to be satisfied with the condition in which it arrives.

14-day return window

You may request a return within 14 days of delivery.

To be eligible for a standard return, the item must be:

• Unworn
• Unwashed
• Unused
• In its original condition
• Free from damage, stains, odors, alterations, or other signs of use

To request a return, contact support@getstrongordie.com. Include your order number and the reason for the return.

Do not send a product back before receiving return instructions from us.

Return shipping

For ordinary returns where the product is not defective, damaged, or incorrect, the customer is responsible for return shipping costs.

GSOD does not currently charge a restocking fee.

Refunds

Once the returned item has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Damaged, defective, or incorrect items

If we sent the wrong product, or your item arrives damaged or defective, contact support@getstrongordie.com.

Please include your order number and a description of the problem. We may request photographs so we can verify the issue.

For verified damaged, defective, or incorrect orders, GSOD will cover the cost of the remedy.

Our normal remedy will be a replacement at no additional cost.

If a suitable replacement cannot reasonably be provided, we may instead provide a refund or another remedy required by applicable law.

Made-to-order products

GSOD shirts are produced after an order is placed. However, unless a product is specifically identified as final sale or otherwise excluded in accordance with applicable law, the 14-day return policy above applies.

Final-sale items

If we introduce products that are final sale in the future, that status will be clearly disclosed before purchase.

Exchanges

We do not currently operate a separate automatic exchange system.

If you require a different item or size, contact support and we will explain the available options.

Order cancellations

Because GSOD products are produced to order, production may begin shortly after an order is submitted.

If you need to cancel an order, contact support@getstrongordie.com as soon as possible.

If production has not yet begun, we may be able to cancel the order and issue a refund.

Once production has started, cancellation cannot be guaranteed.

Nothing in this policy limits rights that cannot legally be waived under applicable consumer-protection law.